Shopify's cookie banner is on.
Does it block?

The most common causes

The banner shows, the choice is saved, and data still goes out. Usually the service loads past customer events.

1. 01

   Banner not switched on for the region

   Under Settings, Customer privacy you choose the regions where the banner shows. If the EU is not one of them, visitors there see no banner and pixels load without asking.

   Art. 5(3) Directive 2002/58/EC

2. 02

   Code fixed in the theme

   A script in theme.liquid or a theme section loads with the page. The banner knows nothing about it and does not hold it back.

   Art. 5(3) Directive 2002/58/EC

3. 03

   App pixel without a permission

   Shopify loads an app pixel only when the visitor has given every permission the app declares for it. If the app declares none, it always loads.

   Art. 5(3) Directive 2002/58/EC

4. 04

   Videos in the theme

   A YouTube or Vimeo section loads from the provider as soon as the page opens. The banner does not hold it back.

   Art. 5(3) Directive 2002/58/EC

Step by step

1. Measure

   Open the shop without consenting and note which services load; then click “Reject” and look again. The report does this for you and says for each service whether it comes from the theme or from customer events.

2. Banner for the EU

   Under Settings, Customer privacy switch the cookie banner on for the regions you sell to.

3. Move theme code

   Remove the script from the theme and add it under Settings, Customer events as a custom pixel; in its Customer privacy section set the permission to Required.

4. Measure again

   Check again without consent and after “Reject”. Only when the service is gone in both runs is it held back.

Questions